Privacy Policy

This Privacy Policy describes how MatrixForges ("we", "us", or "our"), operated at matrixforges.info, collects, uses, discloses, and safeguards your personal information when you visit our website or interact with our services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using matrixforges.info, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access or use our website.

1. Who We Are

MatrixForges is an Australian gaming review and esports coverage publication. Our registered office is located at Level 12, 1 Market Street, Sydney NSW 2000, Australia. ABN: 12 345 678 901. You can contact us at [email protected] or by telephone on +61 2 9000 1234.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide Directly

• Contact form submissions: Your name, email address, and the content of your message when you use our contact form.
• Newsletter subscriptions: Your email address when you subscribe to our newsletter.
• Correspondence: Any information you provide when you contact us by email or other means.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, referring URLs, and browser type.
• Device information: IP address, operating system, browser version, and screen resolution.
• Cookies and similar technologies: See our Cookie Policy for full details.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and editorial updates (where you have subscribed).
• To improve and optimise the content and functionality of our website.
• To analyse website traffic and understand how visitors use our site.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraud or other unlawful activity.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent: Where you have given us explicit consent (e.g., newsletter subscription, cookie acceptance).
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as website analytics and security, provided those interests are not overridden by your rights.
• Legal obligation: Where we are required to process your data to comply with applicable law.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use, their purpose, and how to manage them, please refer to our Cookie Policy.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share data with trusted third-party service providers who assist us in operating our website (e.g., hosting providers, analytics services). These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months for record-keeping purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Withdrawal of consent: Where processing is based on consent, you may withdraw your consent at any time.
• Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12. International Data Transfers

Your information may be processed or stored on servers located outside Australia. Where this occurs, we take steps to ensure that your information is protected to a standard equivalent to Australian privacy law requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Post: Privacy Officer, MatrixForges, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234